Can't Control Source Device With JubileeTV Remote

overview this guide is for you if you're having trouble controlling your a source device (cable/satellite set top box, media players, etc ) using the jubileetv remote if you're having trouble turning your tv on/off, adjusting volume, and muting using the jubileetv remote, please see docid\ js1llp0ugkqfp7jyso6tq instead note if the system is set to a passive mode , certain buttons on the jubileetv remote—or the remote itself—may be deactivated to simplify the user experience for more details, please see our guide on docid\ vc oz1fvlhxiwevds3ilq first, restart console and devices often, a simple "power cycle" is enough to force the console and source device to find each other restarting in person unplug the power from both your source device and the jubileetv console wait 30 seconds plug both devices back in and wait for them to fully reboot from the jubileetv home screen on the tv, select the source device and see if you can control it using the jubileetv remote restarting remotely in this case, restarting the source device is not possible, but you are able to restart the console through telescope open telescope type " settings " into the command input field select " restart " from the jubileetv home screen on the tv, select the source device and see if you can control it using the buttons in telescope second, verify the remote to console connection before troubleshooting your source device itself, ensure the jubileetv remote is talking to the console the "blue j" test press the blue j button if the jubileetv home screen appears on your tv, your remote is connected check the app if you are the primary admin or a contact admin, you can reliably check the remote to console connection by going to hub settings select the gear icon to the right of the room name on the app home screen select the details tab scroll down to the remote section and check the remote status if you've verified that your jubileetv remote is connected but you still cannot control your source device, continue to https //docs getjubileetv com/cant control source device with jubileetv remote#2 if control never worked or https //docs getjubileetv com/cant control source device with jubileetv remote#3 if control used to work but doesnt anymore remote connected but the j button isn't working? your tv might be on the wrong input follow our guide on docid\ qrnwkfegyb lsjdecv6zb to select the jubileetv source and ensure your tv defaults to it every time you turn it on if your remote is disconnected see if the solutions below establish the remote to console connection replace batteries insert fresh batteries the remote should reconnect automatically manual pairing press and hold the blue j and back buttons together until the light at the top blinks rapidly watch for a "pairing successful" message on the tv if you were unable to establish the remote to console connection, please https //getjubileetv com/pages/customer support for further assistance if you've established the remote to console connection but still cannot control your source device, continue to https //docs getjubileetv com/cant control source device with jubileetv remote#2 if control never worked or https //docs getjubileetv com/cant control source device with jubileetv remote#3 if control used to work but doesnt anymore i f control never worked if you have been unable to control your device since you first installed jubileetv, there is likely a configuration error open settings on the jubileetv remote, press guide three times , then the blue j once verify hardware navigate to devices ensure the brand and model listed match the actual equipment plugged into your console reconfigure if the information is wrong, follow the instructions in docid\ k hj wde5ymehubp1n6 to reconfigure your source device if control used to work but doesn't anymore if your jubileetv remote was working previously but can no longer control your source device, follow these troubleshooting steps 1\ verify hdmi connections the jubileetv console controls devices based on the specific hdmi port they are plugged into if a cable was unplugged and moved to a different port, the remote commands will no longer reach that device part a check your settings first, identify which port the console thinks your device is plugged into open console settings using the physical remote press guide three times, then the blue j button once using the app (telescope) type "settings" into the command field locate the 3 hdmi input ports on the back of your jubileetv console navigate to devices select devices identify the port look for your device name (e g , "directv") to the right of the name, the console will list a specific port hdmi 1, hdmi 2, or hdmi 3 part b check the physical cables now, look at the back of your jubileetv console match the port ensure the hdmi cable from your device is physically plugged into the port number identified in the menu above rearrange if necessary if the cable is in the wrong port, move it to the correct one test try using the remote again to see if control is restored 2\ determine control type if your source devices are plugged into the correct ports, the next step is identifying how jubileetv communicates with your device follow these steps to find your control type navigate to device details from console settings, select devices , then choose the specific source device you are having trouble with identify control type note the control type listed for your device, then follow the corresponding troubleshooting section below 3a if control type is ir (infrared) if your control type is listed as ir , the jubileetv console communicates with your device using light signals sent from the console to your device physical blockages are the most common cause of control issues note for a deeper understanding of this technology, read docid\ xcasmo3ht 43x0 kftnm2 step 1 clear the path ensure there are no physical obstructions—such as decor, books, or closed cabinet doors—blocking the front of the jubileetv console or the front of your source device ir signals require a clear "line of sight" to function step 2 adjust device positioning if your device is tucked deep inside a shelf or behind other equipment, pull it forward toward the edge this allows the device to better "see" the ir signals as they bounce off the walls from the console step 3 install ir blaster cables (recommended) for the most reliable connection, use the ir blaster cable included with your jubileetv this provides a direct path for the signal to reach your source device, eliminating the need for signals to bounce off walls or furniture to reach the device's receiver connect to console plug the ir blaster cable into the port on the back of the jubileetv console position the emitter place one of the small, dome like emitters on the shelf directly in front of your device’s ir receiver window tip look for a small, shiny dark spot on the front panel of your source device perform a control test use the jubileetv remote to see if it now controls the device secure the emitter once control is confirmed, use the adhesive backing to stick the emitter in place note the ir blaster cable includes two emitters we recommend placing the second emitter directly in front of your tv’s ir receiver window to ensure consistent power and volume control 3b if control type is ip (internet protocol) ip control is primarily used for roku devices if your roku has stopped responding to the jubileetv remote, the connection between the console and the device may have been interrupted to fix this, you will need to re link your roku to the jubileetv system step 1 open settings press guide three times, then the blue j button once on the jubileetv remote step 2 navigate to device details > control type from console settings , select devices > the name of the device you're having trouble controlling ( roku ) > control settings > change control type step 3 reconfigure ip control select ip and follow the on screen instructions important note this step must be performed in person using the original roku remote because the connection to the roku is currently lost, you will not be able to navigate the roku’s internal menus using telescope 3c if control type is cec cec control is used for devices controlled directly through the hdmi cable common cec controlled devices are apple tv, firetv, and google tv follow the steps below to reestablish your source device's cec connection to the console step 1 check for "cec collisions" other devices (like an old blu ray player) plugged into the tv's other ports can interfere try unplugging everything from the tv except the jubileetv console to see if control returns step 2 refresh your tv's cec settings to troubleshoot a cec connection, you need to access the settings menu of the tv itself (not the jubileetv menu) use your tv's original remote grab the remote that came with your television to access its native settings locate cec settings navigate to the "system" or "input" menu note that most manufacturers use a custom name for cec (see the list below) toggle the setting if cec is off , switch it to on if cec is already on , switch it to off , wait a few seconds, and then turn it back on to refresh the handshake common names for cec look for these brand specific terms in your tv's menu samsung anynet+ sony bravia sync (or bravia link) lg simplink panasonic viera link (or hdavi control / ez sync) philips easylink sharp aquos link toshiba regza link (or ce link) insignia inlink hitachi hdmi cec step 3 refresh your source device's cec settings in many cases, your source device (the box or stick plugged into your jubileetv) needs a "nudge" to recognize the connection if you have confirmed cec is active on your tv, the next step is to toggle the setting on the device itself apple tv navigate to settings > remotes and devices scroll down to control tvs and receivers if it’s off , turn it on if it’s already on , toggle it off and then back on to refresh the link fire tv navigate to settings > display & sounds select hdmi cec device control toggle the setting to off , then back to on google tv / android tv select your profile icon or the gear icon (settings) in the top right navigate to display & sound > hdmi cec ensure cec is enabled if it is already active, toggle it off and back on step 4 the 2 minute reset this clears "digital traffic jams" in the hdmi cable unplug the tv, the jubileetv console, and the source device from the wall power wait 2 full minutes plug them back in this order tv first , then jubileetv console , then the source device step 5 replace hdmi cable cec is sensitive if the cable is old, replace it with a "premium high speed" (hdmi 2 0 or higher) cable 3d if control type is bt (bluetooth) a small number of source devices communicate with the jubileetv console via bluetooth if your remote has stopped controlling one of these devices, follow the steps below to try and relink the bluetooth connection step 1 open settings on the physical jubileetv remote, press guide three times, then the blue j button once step 2 navigate to control settings go to devices > \[device name] > control settings > change control type step 3 reconfigure bt control select bt from the list and follow the on screen instructions important note this step must be performed in person using the source device's original remote because the connection to the device is currently lost, you will not be able to navigate the device's internal menus using telescope still need help? if the steps above do not establish control of your device, please contact https //getjubileetv com/pages/customer support