Video Calls Not Connecting/Dropping

if video calls are not being answered or are disconnecting immediately after they start, it is usually because the console cannot accurately detect if the tv is powered on this is typically resolved by recalibrating tv power state monitoring how to recalibrate tv power state monitoring check physical setup before starting the digital calibration, ensure your hardware is connected as shown below the most common error is plugging the tv directly into the wall instead of the smart plug wall outlet > smart plug > tv power cable access the settings menu via remote press the guide button three times, then press the blue \[j] button once via telescope type settings into the command field navigate to tv settings select the devices tile from the main menu select the tv (hdmi out) from the list of connected devices run calibration select " calibrate tv power monitoring " follow the onscreen instructions important pay close attention to the wiring diagram shown on the first screen the tv must be plugged directly into the smart plug