How to report Activity Feed false detections
2 min
Overview
Occasionally, the Activity Feed algorithm may mistakenly identify an object or movement—such as a picture on the wall, a window reflection, or a shifting shadow—as a person. Reporting these "false detections" is the best way to help JubileeTV learn and improve its accuracy over time.
How to report a false detection
You can report a false detection for any event that captured a photo. Follow these steps:
- Open your Activity Feed: From the App home screen, tap the Activity Feed card to open the Daily View.
- Note: If you manage more than one Console, ensure you have selected the correct one from the top of the screen.
- Navigate to Hourly View: Locate the hour block where the error occurred and tap the right arrow to see the detailed breakdown.
- Select the Photo: Tap the specific image that contains the false detection.
- Initiate the Report: Tap Report False Detection located directly below the image.
- Provide Consent: Tap the checkbox to allow our support team to securely view the photo for troubleshooting purposes.
- Identify the Error: Select the option that best describes the issue (e.g.,"Something was mistaken for a person").
- Add Details (Optional): Use the comments box to provide extra context, such as "Shadow from the ceiling fan triggered this."
- Submit: Tap Submit False Detection Report at the bottom of the screen.
Once submitted, you'll see a pop-up confirmation.
Cancelling a Report
Once a report is submitted, it cannot be cancelled. If you start filling out a false detection report and decide you no longer want to submit it, simply tap the back button to exit the flow.