Video Calling

overview video calling with jubileetv is a bi directional call between the jubileetv console (the tv end user) and the jubileetv app (the app user) the camera for the tv end user is embedded in the jubileetv console the microphone for the tv end user is embedded in the jubileetv remote the camera and microphone for the app user is their mobile device or computer's camera and speakers permissions the primary admin can make both normal video calls and autoconnect video calls by default these permissions can not be changed an app user with contact admin permissions can make both normal video calls and autoconnect video calls by default these permissions can not be changed if the primary admin does not want an app user to be able to make autoconnect video calls, the app user's permissions should be changed to contact a app user with contact permissions can make normal video calls by default if this app user wants to make autoconnect video calls, the primary admin or a contact admin needs to update the permissions of the app user in the app to allow this to update permissions for an app user, find the app user in the contacts section of the app and click to open up that app user's settings types of calls there are 2 main types of video calls autoconnect video calls and normal video calls each video call can also be an audio only call, if preferred a normal video call (from app user to tv end user) requires that the tv end user accepts the call before it is connected an autoconnect video call (from app user to tv end user) does not require the tv end user to accept the call video call from app user to tv end user to initiate a video call, press the video call button in the jubileetv app when the app user presses this button, the below will occur on the tv the tv will turn on if it is not currently on an audio file will play from the tv speakers saying "you have an incoming video call, please answer" a message will appear on the tv showing who is calling and controls to accept or decline the call if the tv end user declines the call, the app user will receive a message in their app sharing those details if the tv end user accepts the call, the app user will be connected to the tv via audio only from this point, the tv end user can press a button on their remote to turn on their camera from tv end user to app user to initiate a video call, press the blue j button on the jubileetv remote and then navigate to contacts select the contact you'd like to call and then select call once this happens, the below will occur for the app user the app user's mobile device will ring the same way that it would when receiving a normal phone call upon answering the call, the jubileetv app will open and the call with be connected autoconnect video call from app user to tv end user to initiate an autoconnect video call, press the autoconnect video call button in the jubileetv app when the app user presses this button, the below will occur in the app the app user will be asked a series of questions related to the behavior of the autoconnect video call, such as whether or not to automatically turn on the camera, wait 15 seconds to turn on the camera, etc additionally, the below will occur on the tv the tv will turn on if it is not currently on an audio file will play from the tv speakers saying "you have an incoming video call, please answer" a message will appear on the tv showing who is calling and controls to accept or decline the call if the tv end user declines the call, the app user will receive a message in their app sharing those details if the tv end user accepts the call, the app user will be connected to the tv via audio only from this point, the tv end user can press a button on their remote to turn on their camera if the tv end user does not accept or decline the call, the call will connect automatically based on the selections made by the app user when initiating the call from tv end user to app user the tv end user can not create an autoconnect call from their tv to an app user group video calling group video calling is applicable to both video calls and autoconnect video calls up to 4 total users, including the tv user, can be a part of a group video call how it works app user or tv user starts a video call the app user in the video call can then invite additional app users, or a non app user through guestlink when inviting another app user, the additional app user's mobile device will ring and they can accept or deny the call when inviting a non app user through guestlink, the invited user will receive an email with a link to join the call additional information and logic group video calls are real time and can't be scheduled for a future date when multiple users are in the group video call, the app will be forced into landscape mode on a mobile device captions are supported in group video calls, as long as captions are enabled any app user or guestlink user's voice will be converted to captions for the tv user when an app user invites another user, they are able to cancel the invite at any point before the additional user joins when a user is joining via guestlink, they will be asked to enter their name any known app user can remove or add other users (including the tv user) once they are in the call guestlink users are not able to remove or add other users only one console can be a part of a group video call if an app user invites a guestlink user, the app user will be prompted to invite that person to be an app user after the call ends inviting the guestlink user to be an app user is optional if a user is invited through guestlink, their invitation is only valid for the length of the active video call once the video call ends, the guestlink invitation is no longer valid frequently asked questions can i make a video call from one jubileetv console to another? no, video calls are only supported between the jubileetv app and a jubileetv console troubleshooting video calling technical requirements in order for a video call to work properly, the smart plug must be setup and operational additionally, the jubileetv console must be connected to the internet network requirements it is recommended to have a good internet connection (at least a 5 mbps up/down internet connection with limited latency) when making a video call the device of the app user and the jubileetv console should both have a good internet connection to test the internet connection for the device of the app user, use cloudflare's internet speed test to test the internet connection for the jubileetv console, enter https //fast com into the command textbox in telescope (note when entering this command, the tv user's screen will change) when done testing the internet connection on the jubileetv console, simply press the back button in telescope to return to normal tv watching as an app user, i can't see the tv end user the first thing to check is whether or not the camera privacy lens is closed if it is closed, open it next, make sure that the tv end user has turned on their camera (if this is a normal video call) you can press a button in your app to prompt the tv end user to turn on their camera as an app user, i can't hear the tv end user verify that the jubileetv remote is located near the tv end user — ideally in their hand or anywhere within 2 3 feet attempt to change the microphone being used from the jubileetv remote to the console mic as a tv end user, i can't see the app user have the app user verify in their device settings that the jubileetv app or their browser has permissions to use their device's camera as a tv end user, i can't hear the app user have the app user verify in their device settings that the jubileetv app or their browser has permissions to use their device's microphone