Video Calling
Video Calling with JubileeTV is a bi-directional call between the JubileeTV Console (the TV End User) and the JubileeTV App (the App User).
The camera for the TV End User is embedded in the JubileeTV Console. The microphone for the TV End User is embedded in the JubileeTV Remote.
The camera and microphone for the App User is their mobile device or computers camera and speakers.
The Primary Admin can make both normal Video Calls and AutoConnect Video Calls by default. These permissions can not be changed.
An app user with Contact Admin permissions can make both normal Video Calls and AutoConnect Video Calls by default. These permissions can not be changed. If the Primary Admin does not want an app user to be able to make AutoConnect Video Calls, the app user's permissions should be changed to Contact.
A app user with Contact permissions can make normal Video Calls by default. If this app user wants to make AutoConnect Video Calls, the Primary Admin or a Contact Admin needs to update the permissions of the app user in the app to allow this. To update permissions for an app user, find the app user in the Contacts section of the app and click to open up that app user's settings.
There are 2 main types of Video Calls: AutoConnect Video Calls and normal Video Calls. Each Video Call can also be an audio-only call, if preferred.
A normal Video Call (from App User to TV End User) requires that the TV End User accepts the call before it is connected.
An AutoConnect Video Call (from App User to TV End User) does not require the TV End User to accept the call.
From App User to TV End User
To initiate a Video Call, press the Video Call button in the JubileeTV App. When the App User presses this button, the below will occur on the TV:
- The TV will turn on if it is not currently on
- An audio file will play from the TV speakers saying "You have an incoming Video Call, please answer"
- A message will appear on the TV showing who is calling and controls to Accept or Decline the call
If the TV End User declines the call, the App User will receive a message in their app sharing those details.
If the TV End User accepts the call, the App User will be connected to the TV via audio-only. From this point, the TV End User can press a button on their remote to turn on their camera.
From TV End User to App User
To initiate a Video Call, press the blue J button on the JubileeTV remote and then navigate to Contacts. Select the Contact you'd like to call and then select Call. Once this happens, the below will occur for the App User:
- The App User's mobile device will ring the same way that it would when receiving a normal phone call
Upon answering the call, the JubileeTV App will open and the call with be connected.
From App User to TV End User
To initiate an AutoConnect Video Call, press the AutoConnect Video Call button in the JubileeTV App. When the App User presses this button, the below will occur in the app:
- The App User will be asked a series of questions related to the behavior of the AutoConnect Video Call, such as whether or not to automatically turn on the camera, wait 15 seconds to turn on the camera, etc.
Additionally, the below will occur on the TV:
- The TV will turn on if it is not currently on
- An audio file will play from the TV speakers saying "You have an incoming Video Call, please answer"
- A message will appear on the TV showing who is calling and controls to Accept or Decline the call
If the TV End User declines the call, the App User will receive a message in their app sharing those details.
If the TV End User accepts the call, the App User will be connected to the TV via audio-only. From this point, the TV End User can press a button on their remote to turn on their camera.
If the TV End User does not accept or decline the call, the call will connect automatically based on the selections made by the App User when initiating the call.
From TV End User to App User
The TV End User can not create an AutoConnect Call from their TV to an App User.
Can I make a Video Call from one JubileeTV Console to another? No, video calls are only supported between the JubileeTV App and a JubileeTV Console.
Can I have group calls where multiple app users can be in the same call? No, video calls are 1 to 1. Only one app user can be in a video call.
Technical Requirements In order for a Video Call to work properly, the Smart Plug must be setup and operational. Additionally, the JubileeTV Console must be connected to the internet.
As an app user, I can't see the TV End User The first thing to check is whether or not the camera privacy lens is closed. If it is closed, open it. Next, make sure that the TV End User has turned on their camera (if this is a normal Video Call). You can press a button in your app to prompt the TV End User to turn on their camera.
As an app user, I can't hear the TV End User Verify that the JubileeTV Remote is located near the TV End User — ideally in their hand or anywhere within 2-3 feet.
As a TV End User, I can't see the app user Have the app user verify in their device settings that the JubileeTV App or their browser has permissions to use their device's camera.
As a TV End User, I can't hear the app user Have the app user verify in their device settings that the JubileeTV App or their browser has permissions to use their device's microphone.