My source device is not listed

overview during the on screen configuration https //docs getjubileetv com/installing the jubileetv console#on screen config of your jubileetv console, you will be prompted to choose the source devices you want to configure if one of the devices you are installing is a cable/satellite set top box, you will be asked to select your cable provider select your remote by choosing the image that most closely resembles the original remote that came with your cable/satellite set top box providing these two pieces of information allows jubileetv to automatically configure the jubileetv remote to control your source device what if my cable provider is not listed? if you do not see your cable provider in the initial list, follow these steps select "other" from the list of cable providers you will then be shown images of various cable/satellite set top box remotes if you see a match select the image that most closely resembles your original remote jubileetv will configure the jubileetv remote to control your device if you do not see a match see the section below what if my remote is not pictured? need help? please give our support team a call if you selected a cable provider (or chose "other") but none of the pictured remotes match the original remote for your cable/satellite set top box, please give our support team a call https //getjubileetv com/pages/customer support while it is possible to continue setup by selecting "my remote is not pictured" from the remote selection screen, doing so will display all remote profiles in the jubileetv system because this list is extensive, we strongly recommend contacting a jubileetv support agent at this step they will efficiently guide you through the system to ensure you make the exact right selection for your cable/satellite set top box without the guesswork