Console Activation Error Codes

overview when your jubileetv arrives in the mail, you'll need to visit go getjubileetv com https //go getjubileetv com/ to activate your console if you encounter an error code during the activation process, find your code below to learn how to resolve it related article installing the jubileetv console docid\ hj3bbfgfeynarc2 yfxgi e250 what it means this error occurs when you (the primary admin) try to mix a rented console with a purchased console on the same account specifically, you made your initial order directly from getjubileetv com https //getjubileetv com/ (which means you are renting your first console), but you are now trying to activate an additional console purchased outright from a third party retailer (e g , amazon) our system cannot process a rented and an owned console under the same tv end user's home how to fix it we know running into an error during activation is frustrating! if you would prefer not to troubleshoot this on your own, please contact support https //getjubileetv com/pages/customer support at any time and we will help you resolve the issue if you prefer to fix it yourself, please note that the console purchased from the third party retailer cannot be added to this home to resolve this, you must return that retail unit and order an additional rented console directly through our system return the retail unit return the newly purchased console to the third party retailer (subject to their specific return policy) order the correct unit log in to the service plan management portal at serviceplan getjubileetv com https //serviceplan getjubileetv com/ add to your plan once logged in, follow the on screen instructions to add jubileetv to an additional room in your loved one's home setting up jubileetv for a different tv end user? while this error is usually triggered when adding a console to an existing home, it can also happen if you're trying to start a brand new jubileetv membership for a different tv end user the fix simply use a different email address when prompted during activation a primary admin's email address can only be attached to one tv end user at a time e254 what it means this error occurs if your first console is a rental (ordered directly from getjubileetv com https //getjubileetv com/ ), and you try to activate an additional console that was also ordered from the main website because your initial console is a rental, any extra consoles for that same home must be ordered directly through the service plan management portal so they link properly to your existing account how to fix it we know running into an error during activation is frustrating! if you would prefer not to troubleshoot this on your own, please contact support https //getjubileetv com/pages/customer support at any time and we will help you resolve the issue if you prefer to fix it yourself, please note that the console ordered from the main website cannot be added to this home you can easily order the correct unit through your portal right now, but you will still need to contact support to return the extra console currently in your possession access your portal log in to the service plan management portal at serviceplan getjubileetv com https //serviceplan getjubileetv com/ order an additional room once logged in, follow the instructions to add an additional room to your plan return the incorrect unit please contact support https //getjubileetv com/pages/customer support to initiate a return for the additional console you ordered directly from getjubileetv com https //getjubileetv com setting up jubileetv for a different tv end user? while this error is usually triggered when adding a console to an existing home, it can also happen if you are trying to start a brand new jubileetv membership for a different tv end user the fix please give our support team https //getjubileetv com/pages/customer support a call, and we will be happy to help you get this set up correctly e258 what it means this error occurs if your first console was purchased outright from a third party retailer (e g , amazon) or other source, and you are now trying to activate an additional console that was ordered directly from our website ( getjubileetv com https //getjubileetv com/ ) this means you own your first console outright, but are renting the additional console because you own your first console, our system cannot process a rented console under the same account how to fix it we know running into an error during activation is frustrating! if you would prefer not to troubleshoot this on your own, please contact support https //getjubileetv com/pages/customer support at any time and we will help you resolve the issue if you prefer to fix it yourself, please note that the rented console ordered from our main website cannot be added to this home you can easily order the correct unit by adding an additional room through your portal (which will direct you to a third party retailer), but you will still need to contact support https //getjubileetv com/pages/customer support to return the extra rented console currently in your possession access your portal log in to the service plan management portal at serviceplan getjubileetv com https //serviceplan getjubileetv com/ order an additional room follow the on screen instructions to add an additional room to your plan during this process, you will be provided a link to purchase your new console outright from a third party retailer return the incorrect unit please contact support https //getjubileetv com/pages/customer support to initiate a return for the additional console you ordered directly from getjubileetv com https //getjubileetv com setting up jubileetv for a different tv end user? while this error is usually triggered when adding a console to an existing home, it can also happen if you are trying to start a brand new jubileetv membership for a different tv end user the fix please give our support team https //getjubileetv com/pages/customer support a call, and we will be happy to help you get this set up correctly