Membership & Service Plan
The JubileeTV system requires a membership and paid service plan. The JubileeTV Console will not work without a membership and paid service plan.
The JubileeTV Membership includes a variety of features including:
- Access to all JubileeTV features
- You can read more about each of the JubileeTV features in the Features section
- Unlimited Contacts using the JubileeTV app
- Unlimited video calling, messaging, and photo and video sharing
- Free Virtual Install (optional) with a JubileeTV Pro
- Premium phone and email support
You will create your membership and chose your service plan after you receive your JubileeTV Console.
There are currently three service plan options available. All three include the same features, benefits and functionality.
- Monthly Billing at $29/month
- Annual Billing at $269/month
- All-In Membership (which is purchased with the JubileeTV Console at $699)
The Primary Admin is responsible for the membership and subscription. When the membership and subscription are created, the Primary Admin account will also be created. The Primary Admin is the only person that can cancel or change the service plan.
To see the details of your membership and service plan, navigate to the Membership & Service Plan section in your account menu. To access the account menu,
- On web: click on your profile picture or the human icon (if you don't have a profile picture) in the top right corner
- On mobile: click on the three dots in the top right corner
From here, you will be able to see your current service plan and any billing related information.
You are able to change your Billing Cycle in the Membership & Service Plan section in your account menu.
Any change you make to your Billing Cycle will go into effect at your next billing date. Here are some example scenarios:
- If you are currently in your Service Plan trial, you can change your billing cycle and that change will go into effect at the end of your trial
- If your current billing cycle is monthly, you are not in your trial and you wish to switch to annual billing: you will be billed for an annual term at the next billing date (your billing date lines up with the date of the month when you created your membership)
- If you current billing cycle is annual, you are not in your trial and you wish to switch to monthly billing: the change will go into effect at the end of your current annual term.
To cancel your service plan, navigate to the Membership & Service Plan section in your account menu and complete the steps to cancel your service plan. To access the account menu,
- On web: click on your profile picture or the human icon (if you don't have a profile picture) in the top right corner
- On mobile: click on the three dots in the top right corner
If you wish to return the JubileeTV Console, you will also need to contact JubileeTV Support to initiate a return. Comparatively, if you return your JubileeTV Console, you also need to cancel your service plan.
By default, your membership will remain active for the paid period (i.e. if you have a monthly subscription with a recurring billing date of the 5th of the month and you cancel on the 10th of the month, your membership will remain active until the next 5th of the month).
At the end of the paid period, your membership will be deleted. If you wish to cancel your membership immediately, you are able to do so after cancelling your service plan.
Please note that you can expect the following actions to occur at the time of membership deletion:
- All user data will be deleted and cannot be restored
- Photos, videos and messages will be deleted and cannot be restored
- All Activity Feed data will deleted and cannot be restored
- All Daily Check-In data will be deleted and cannot be restored
- All JubileeTV Vision data will be deleted and cannot be restored
- The accounts of Associated Contacts (Primary Admin, Contact Admins, Contacts) will be deleted and cannot be restored
- The JubileeTV Console will no longer be associated with the TV End User or the Primary Admin
