Can't Control TV with Telescope
Overview
When using the Telescope feature, the JubileeTV Console sends commands to both your TV and your connected source devices (e.g., cable/satellite boxes, Roku, Apple TV).
This guide will help you troubleshoot TV controls. You are in the right place if you are using Telescope and the following functions aren't working:
- Power (On/Off)
- Volume (Up/Down)
- Mute
If you are having trouble with other functions, please see Can't Control Source Device with Telescopeasdf instead.
IMPORTANT: If you are adjusting the TV volume but don't see the changes reflected in Telescope, this is expected behavior due to a technical limitation.
For a detailed explanation, please readWhy can't JubileeTV just show me the actual TV volume?te
You can still gauge the TV's audio level while using Telescope by utilizing these features:
- Listen Modeasfd
- Comfortable Audio Level asdf
Troubleshooting Steps
Follow the steps below to isolate the issue and get Telescope up and running.
Step 1: Verify the System is in Interactive Mode
To effectively troubleshoot Telescope controls, start by ensuring the system is in Interactive Mode. The Primary Admin or a Contact Admin can check and update this setting directly from the JubileeTV App:
- Open the JubileeTV App and tap the three dots in the top right corner to open the Account Menu.
- Locate your current Usage Mode (displayed in green).
- If the current mode is Interactive Mode, proceed to Step 2.
- If the current mode is not Interactive Mode, tap Usage Mode and follow the on-screen steps to change it.
Related Articles: JubileeTV Usage ModesUsage Mode.
Step 2: Check JubileeTV Remote
Now that the system is in Interactive Mode, we need to test if the physical JubileeTV Voice Remote is able to control the TV. If you are not on-site, ask the TV user or someone else present to test the remote.
Which buttons to test:
You can test any buttons that directly control the TV:
- Volume up/down
- Mute
- Power on/off
Important: Do not test and other buttons. All other commands are sent directly to your source devices rather than your TV.
How did the remote perform?
- If the JubileeTV Voice Remote and Telescope don't work: Both the remote and Telescope send instructions to your TV via the JubileeTV Console. If the physical remote isn't working either, the console is struggling to communicate with the TV. Please follow the instructions in Can't Control TV with JubileeTV Remoteasd . Resolving that connection will automatically fix your Telescope issue.
- If the JubileeTV Voice Remote works (but Telescope does not): This means the console is successfully communicating with your TV, and Telescope is experiencing an isolated issue. Please contact JubileeTV Support via phone or email for further assistance.