Can't Control TV with Telescope

overview when using the telescope feature, the jubileetv console sends commands to both your tv and your connected source devices (e g , cable/satellite boxes, roku, apple tv) this guide will help you troubleshoot tv controls you are in the right place if you are using telescope and the following functions aren't working power (on/off) volume (up/down) mute if you are having trouble with other functions, please see can't control source device with telescope docid\ ejatjmiz9wkjjqr5hps8t instead important if you are adjusting the tv volume but don't see the changes reflected in telescope, this is expected behavior due to a technical limitation for a detailed explanation, please read why can't jubileetv just show me the actual tv volume? docid\ s73jkltmgwbtob1osctzk you can still gauge the tv's audio level while using telescope by utilizing these features listen mode docid\ s73jkltmgwbtob1osctzk comfortable audio level docid\ s73jkltmgwbtob1osctzk troubleshooting steps follow the steps below to isolate the issue and get telescope up and running step 1 verify the system is in interactive mode to effectively troubleshoot telescope controls, start by ensuring the system is in interactive mode the primary admin or a contact admin can check and update this setting directly from the jubileetv app open the jubileetv app and tap the three dots in the top right corner to open the account menu locate your current usage mode (displayed in green) if the current mode is interactive mode , proceed to step 2 if the current mode is not interactive mode, tap usage mode and follow the on screen steps to change it related articles jubileetv usage modes docid\ vc oz1fvlhxiwevds3ilq step 2 check jubileetv remote now that the system is in interactive mode, we need to test if the physical jubileetv voice remote is able to control the tv if you are not on site, ask the tv user or someone else present to test the remote which buttons to test you can test any buttons that directly control the tv volume up/down mute power on/off important do not test and other buttons all other commands are sent directly to your source devices rather than your tv how did the remote perform? if the jubileetv voice remote and telescope don't work both the remote and telescope send instructions to your tv via the jubileetv console if the physical remote isn't working either, the console is struggling to communicate with the tv please follow the instructions in can't control tv with jubileetv remote docid\ js1llp0ugkqfp7jyso6tq resolving that connection will automatically fix your telescope issue if the jubileetv voice remote works (but telescope does not) this means the console is successfully communicating with your tv, and telescope is experiencing an isolated issue please contact jubileetv support https //getjubileetv com/pages/customer support via phone or email for further assistance