Changing the Primary Admin

overview the primary admin is the only user with access to the service plan management portal ( serviceplan getjubileetv com https //serviceplan getjubileetv com/ ) this user is solely responsible for billing, adding or removing consoles, and managing or canceling the service plan only the current primary admin can transfer this role because an account can only have one primary admin, your user role will automatically be demoted to "admin" once the transfer is complete related articles user roles & permissions docid\ q dvx5akg5ued2istbcof eligibility can i change it myself? your ability to change the primary admin directly in the app depends on where and when you purchased your jubileetv console self serve you can follow the instructions below if you purchased directly from getjubileetv com https //getjubileetv com/ , or if you purchased from a 3rd party retailer (like amazon) and started your service plan after april 19, 2026 contact support https //links getjubileetv com/3qclud if you purchased from a 3rd party retailer and started your service plan before april 20, 2026 , please contact jubileetv support to process this change how to change the primary admin choose the scenario that matches the current status of the person you want to promote scenario 1 the person does not use jubileetv yet they must create a jubileetv account before you can transfer ownership open contacts from the app home screen, tap the contacts card invite tap invite contact send invite enter their email address, toggle contact admin permissions to on , and tap send invite onboard the invited person will receive an email with instructions to join jubileetv and create their account promote once their account is created, return to the contacts screen, select their name, tap make primary admin , and follow the on screen prompts scenario 2 the person is already a contact (but not an admin) you must upgrade them to a standard admin before they can become the primary admin open contacts from the app home screen, tap the contacts card promote to admin select the contact you want to promote and tap make admin promote to primary once they are an admin, select make primary admin scenario 3 the person is already an admin since they already have the necessary permissions, this is a direct transfer open contacts from the app home screen, tap the contacts card promote to primary select the admin you want to promote and tap make primary admin billing implications when you transfer the primary admin role, the existing billing information for the service plan remains active on the account once the switch is complete, we highly recommend the new primary admin log into the service plan management portal at serviceplan getjubileetv com https //serviceplan getjubileetv com to update the credit card on file note for security purposes, billing information within the portal is masked only the last four digits of the card, expiration date, and address are visible to the new primary admin