Testing Network Quality
Overview
A stable internet connection is the backbone of the JubileeTV experience. High-quality network performance is essential for real-time features like Video Calling, Telescope, and Drop In to function smoothly.
To help you ensure a seamless connection, JubileeTV gives you the tools to run network tests directly from the App or the Console. These built-in tools allow you to quickly verify the connection health of:
- The JubileeTV Console: Ensuring the hardware at your loved one’s home has the bandwidth it needs.
- Your Mobile Device or Computer: Confirming that the smartphone, tablet, or computer you are using to run the JubileeTV App is ready for high-quality streaming.
Running a test from the App
When a network test is conducted from the App, the system performs a dual-connection check. This single test simultaneously analyzes both the Console’s connection to its local network and the App device's connection to the internet. This provides a complete picture of the communication path between the App User and the TV End User. To run the test, follow these steps:
- Locate Portrait: Go to the App home screen and find the TV End User's portrait in the top-left corner.
- Open Diagnostics: Press and hold the portrait for 10 seconds (long-tap on a mobile device/tablet, or long-click on a computer). This will reveal the hidden Diagnostics screen.
- Select Test Network: From the Diagnostics menu, choose Test Network.
- Run the Test: Select Run Comprehensive Speed Test to begin.
Running a test from the Console
When you run a test directly from the Console, it focuses specifically on the local network health at the TV End User's home.
- Open Settings: On the JubileeTV remote, press the GUIDE button three times, then press the blue J button once.
- You can also access Console Settings via Telescope by starting a Telescope session, selecting the Actions tab and tapping Settings under JubileeTV Destinations.
- Select Network: Click on the Network tile.
- Start the Test: Select "Run network test" to begin the connection analysis.
What if my network quality is poor?
For troubleshooting steps, check out these articles.