Testing Network Quality
3 min
overview a stable internet connection is the backbone of the jubileetv experience high quality network performance is essential for real time features like video calling , telescope , and drop in to function smoothly to help you ensure a seamless connection, jubileetv gives you the tools to run network tests directly from the app or the console these built in tools allow you to quickly verify the connection health of the jubileetv console ensuring the hardware at your loved one’s home has the bandwidth it needs your mobile device or computer confirming that the smartphone, tablet, or computer you are using to run the jubileetv app is ready for high quality streaming running a test from the app when a network test is conducted from the app, the system performs a dual connection check this single test simultaneously analyzes both the console’s connection to its local network and the app device's connection to the internet this provides a complete picture of the communication path between the app user and the tv end user to run the test, follow these steps locate portrait go to the app home screen and find the tv end user's portrait in the top left corner open diagnostics press and hold the portrait for 10 seconds (long tap on a mobile device/tablet, or long click on a computer) this will reveal the hidden diagnostics screen select test network from the diagnostics menu, choose test network run the test select run comprehensive speed test to begin running a test from the console when you run a test directly from the console, it focuses specifically on the local network health at the tv end user's home open settings on the jubileetv remote, press the guide button three times, then press the blue j button once you can also access console settings via telescope by starting a telescope session, selecting the actions tab and tapping settings under jubileetv destinations select network click on the network tile start the test select "run network test" to begin the connection analysis what if my network quality is poor? for troubleshooting steps, check out these articles console has poor network quality docid\ t0k7pvtz0 pjcz79lnmxo app has poor network quality docid\ hmfglyp07 smja91wg7sm