App has poor network quality

if you are experiencing "choppy" video calls or delays in telescope or drop in , the issue is often a weak internet connection on either the app or the console side for these features to work as designed, a connection of at least 5 mbps upload and download speed is required this guide focuses on fixing the connection for the jubileetv app related troubleshooting guides console has poor network quality docid\ t0k7pvtz0 pjcz79lnmxo common video call issuess https //docs getjubileetv com/video calling#troubleshooting video calling phase 1 check your network quality first, let’s measure your current connection strength follow the instructions in testing network quality running a test from the app docid\ knml6ccmztx6zhpi4efvz if your results show less than 5 mbps (upload/download) , follow the troubleshooting steps below phase 2 fixing poor network quality if your speeds are low, try these steps to boost your connection 1\ move closer to the router walls, floors, and furniture can block wi fi signals moving to the same room as your internet router is the fastest way to improve your upload and download speeds 2\ close background apps other apps can "hog" your bandwidth, even if you aren't actively using them mobile/tablet swipe up and close apps like youtube, netflix, or social media computer close extra browser tabs and quit programs like zoom, teams, or dropbox that may be running in the background 3\ toggle your wi fi sometimes a device gets "stuck" on a weak signal turn your device's wi fi off , wait five seconds, and turn it back on this forces the device to find the strongest available connection point 4\ switch from cellular to wi fi (mobile only) if you are on a cellular connection (4g/5g), your speed can fluctuate depending on your distance from a cell tower whenever possible, connect to a stable wi fi network for video calls 5\ restart your device if your speeds are still low after trying the steps above, a simple restart can often clear out software glitches that are slowing down your network performance