Cancellation and Return Policy

overview cancellation outcomes depend on how you acquired your jubileetv console please select your purchase scenario below to view the specific hardware and service terms that apply to you i purchased from getjubileetv com you ordered jubileetv through our website getjubileetv com https //getjubileetv com/ and you did not pay $199 up front to purchase the console this means you are renting the hardware how do i cancel? only the primary admin has access to managing and canceling the jubileetv service plan to cancel, follow the steps below for assistance, contact support https //getjubileetv com/pages/customer support log in to serviceplan getjubileetv com https //serviceplan getjubileetv com/ select manage service plan follow the instructions to cancel what happens when i cancel? you can cancel anytime there are no cancellation penalties cancellations are effective immediately and cannot be reversed if you would like to keep using jubileetv through the end of your current period, please wait until the end of your billing cycle to cancel the system goes into limited functionality https //docs getjubileetv com/membership and service plan#limited functionality monthly and annual plans are not refunded for unused time the all in plan is not refundable or transferable you have 30 days from your cancellation date to return the console we’ll email you a prepaid shipping label and return instructions hardware must be returned in working condition your membership will be deleted once we receive the console if the console is not returned within 30 days or is returned in non working condition, a $199 charge will be applied and your membership will be deleted what if i'm within the 60 day risk free window? if you're not satisfied with jubileetv for any reason, you can cancel within 60 days for a complete refund what's included? full refund of all membership fees paid free return shipping for hardware no questions asked how do i receive my full refund? cancel within 60 days of purchase we’ll email you a prepaid shipping label and return instructions—return all hardware within 30 days of cancellation hardware must be returned in working condition a full refund will be processed within 5 10 business days of hardware receipt refunds are issued to the original payment method after 60 days, standard cancellation terms apply how do i cancel if i never set up jubileetv? to cancel how your service plan prior to physically setting up the jubileetv console and completing app onboarding , follow these steps if you purchased jubileetv after may 6, 2026 go to serviceplan getjubileetv com https //serviceplan getjubileetv com sign in with the email used to make your jubileetv purchase select cancel membership you'll be sent a return shipping label and instructiosn via email if you purchased jubileetv before may 7, 2026 please contact support https //getjubileetv com/pages/customer support hardware return requirements returns must include jubileetv console voice remote control power cables and accessories original packaging not required, but having the box makes packing everything up easier! hardware condition must be in working condition normal wear acceptable damaged or non functional hardware may result in partial refund unreturned hardware charges $199 fee charged to payment method on file fee applied 30 days after cancellation if hardware not received questions? contact customer support https //getjubileetv com/pages/customer support for assistance with cancellations, returns, or policy questions complete terms available in our terms of use https //getjubileetv com/pages/terms of use i purchased from a 3rd party (e g , amazon) this means you ordered jubileetv through amazon or another 3rd party you paid $199 up front to purchase the hardware outright— you own your jubileetv console how do i cancel? only the primary admin has access to managing and canceling the jubileetv service plan to cancel, follow the steps below for assistance, contact support https //getjubileetv com/pages/customer support log in to serviceplan getjubileetv com https //serviceplan getjubileetv com/ select manage service plan follow the instructions to cancel what happens when i cancel? cancellation terms depend on your service plan activation date to find yours, search your email inbox for "confirmation your jubileetv service plan is now activated!" from noreply\@billing getjubileetv com if you activated your service plan before april 20, 2026 you can cancel anytime there are no cancellation penalties if you are on monthly or annual billing your service plan stays active until the end of your current billing cycle example if you’re billed monthly on the 5th and cancel on the 10th, your membership remains active until the 5th of the next month you can reactivate your service plan up until the end of your current billing cycle if you do not reactivate your service plan by the end of your current billing cycle, your account is permanently deleted after cancelling, you can delete your membership immediately if you so choose if you are on the all in membership the service plan cannot be canceled you may only choose to your delete membership if you activated your service plan after april 19, 2026 you can cancel anytime there are no cancellation penalties cancellations are effective immediately and cannot be reversed if you would like to keep using jubileetv through the end of your current period, please wait until the end of your billing cycle to cancel your jubileetv membership is deleted immediately upon cancellation after you delete your membership the console can be re activated at any time by starting a new service plan (there is no need to repurchase the hardware) returning your console (optional) if you wish to return the console, contact jubileetv support to start the return process if you return the console, you must cancel or delete your service plan what if i'm within the 30 day risk free window? if you're not satisfied with jubileetv for any reason, you can cancel within 30 days of service plan activation for a complete refund of membership fees paid what's included? full refund of all membership fees paid no questions asked how do i receive my full refund? cancel within 30 days of service plan activation a full refund will be processed within 5 10 business days of cancellation hardware note the $199 hardware purchase is non refundable through jubileetv you may contact the third party vendor where you purchased the hardware for infomration regarding their return policy questions? contact customer support https //getjubileetv com/pages/customer support for assistance with cancellations, returns, or policy questions complete terms available in our terms of use https //getjubileetv com/pages/terms of use