---
title: Testing Network Quality
slug: testing-network-quality
createdAt: 2026-03-17T18:32:20.643Z
---

# Overview

A stable internet connection is the backbone of the JubileeTV experience. High-quality network performance is essential for real-time features like **Video Calling**, **Telescope**, and **Drop In** to function smoothly.

To help you ensure a seamless connection, JubileeTV gives you the tools to run network tests directly from the App or the Console. These built-in tools allow you to quickly verify the connection health of:

- **The JubileeTV Console:** Ensuring the hardware at your loved one’s home has the bandwidth it needs.
- **Your Mobile Device or Computer:** Confirming that the smartphone, tablet, or computer you are using to run the JubileeTV App is ready for high-quality streaming.

# Running a test from the App

When a network test is conducted from the App, the system performs a dual-connection check. This single test simultaneously analyzes both the **Console’s connection** to its local network and the **App device's connection** to the internet. This provides a complete picture of the communication path between the App User and the TV End User. To run the test, follow these steps:

1. **Locate Portrait:** Go to the App home screen and find the **TV End User's portrait **in the top-left corner.
2. **Open Diagnostics:** Press and hold the portrait for **10 seconds** (long-tap on a mobile device/tablet, or long-click on a computer). This will reveal the hidden Diagnostics screen.
3. **Select Test Network:** From the Diagnostics menu, choose **Test Network**.
4. **Run the Test:** Select **Run Comprehensive Speed Test **to begin.

# Running a test from the Console

When you run a test directly from the Console, it focuses specifically on the local network health at the TV End User's home.

1. **Open Settings: **On the JubileeTV remote, press the **GUIDE **button three times, then press the **blue J **button once.
   - You can also **access Console Settings via Telescope** by starting a Telescope session, selecting the **Actions tab** and tapping **Settings** under **JubileeTV Destinations**.
2. **Select Network:** Click on the **Network** tile.
3. **Start the Test:** Select **"Run network test"** to begin the connection analysis.

# What if my network quality is poor?

For troubleshooting steps, check out these articles.

- [Console has poor network quality](docId\:T0k7pvtz0-PjCZ79lNMXo)
- [App has poor network quality](docId\:hMFGLYp07-SmJA91Wg7SM)