---
title: My source device is not listed
slug: my-source-device-is-not-listed
docTags: 
createdAt: 2026-05-26T22:03:43.635Z
---

# Overview

During the [on-screen configuration](https://docs.getjubileetv.com/installing-the-jubileetv-console#on-screen-config) of your JubileeTV Console, you will be prompted to choose the source devices you want to configure. If one of the devices you are installing is a cable/satellite set-top box, you will be asked to:

1. **Select your cable provider**.
2. **Select your remote** by choosing the image that most closely resembles the original remote that came with your cable/satellite set-top box.

Providing these two pieces of information allows JubileeTV to automatically configure the JubileeTV remote to control your source device.

# What if my cable provider is not listed?

If you do not see your cable provider in the initial list, follow these steps:

1. Select **"Other"** from the list of cable providers. You will then be shown images of various cable/satellite set-top box remotes.
   - **If you see a match:** Select the image that most closely resembles your original remote. JubileeTV will configure the JubileeTV remote to control your device.
   - **If you do NOT see a match:** See the section below.

# What if my remote is not pictured?

:::hint{type="warning"}
**Please give our Support team a call.**

If you selected a cable provider (or chose "Other") but none of the pictured remotes match the original remote for your cable/satellite set-top box, please [give our Support team a call](https://getjubileetv.com/pages/customer-support).
:::

While it is possible to continue setup without calling, doing so will display *all* **remote profiles** in the JubileeTV system.

Because this list is extensive, we strongly recommend contacting a JubileeTV Support agent at this step. They will efficiently guide you through the system to ensure you make the exact right selection for your cable/satellite set-top box without the guesswork.