---
title: Membership & Service Plan
slug: membership-and-service-plan
docTags: 
createdAt: 2024-07-31T19:42:17.342Z
---

To use the JubileeTV system, an active **Membership and Service Plan **is required. The JubileeTV Console and App will not function without a paid Service Plan.

# Overview

Your JubileeTV Membership is designed to give you total control and peace of mind. It includes:

- Access to all JubileeTV features
  - Read more about individual features in the [Jubilee TV App Overview](docId\:Sl-JpIzMLLw2U1r7B-ltp).
- Unlimited Contacts using the JubileeTV app.
- Unlimited video calling, messaging, and photo and video sharing.
- Premium phone and email support.

# Service Plan Details

The terms of your Service Plan depend on where you purchased your hardware. 

:::hint{type="info"}
**Existing Customers:** The pricing listed below reflects current rates for **new** customers. If you already have an active JubileeTV Service Plan, your rate may differ. Please log in to your management portal to see your specific plan details: **[ServicePlan.GetJubileeTV.com](https://serviceplan.getjubileetv.com/auth/WelcomeScreen)**
:::

## Option 1: Purchased from [GetJubileeTV.com](https://getjubileetv.com/)

When you purchase directly from us, you are **renting **the JubileeTV hardware. Your Membership & Service Plan begin on the date of your initial order.

| Plan Type   | Cost                   |
| ----------- | ---------------------- |
| **Monthly** | $39 / month            |
| **Annual**  | $389 / year            |
| **All-In**  | $789 (one-time charge) |

*Note: If you cancel a rental plan, all hardware (Console, remote, and cables) must be returned within 30 days.*

## Option 2: Purchased from a 3rd Party (e.g., [Amazon](https://links.getjubileetv.com/TNa1KB))

If you purchased hardware from a retailer, you **own** the JubileeTV hardware. Your Service Plan begins when you follow the in-box instructions to activate your Console. See [Installing the JubileeTV Console: Start Activation](https://docs.getjubileetv.com/installing-the-jubileetv-console#start-activation) for details.

| Plan Type   | Cost                   |
| ----------- | ---------------------- |
| **Monthly** | $29 / month            |
| **Annual**  | $289 / year            |
| **All-In**  | $600 (one-time charge) |

:::hint{type="info"}
**Pricing for additional Consoles **also differs depending on whether you are renting the hardware or own it. Please see [Using Multiple Consoles](docId:9nj3vJ3jtfMGlLTd8QUxp) for details.
:::

# Managing Your Membership 

Access the **Service Plan Management portal** to view or update your subscription information. The portal can be accessed either directly or through the JubileeTV app.

## Directly

Access your Service Plan Management portal by entering your email at [ServicePlan.GetJubileeTV.com](https://serviceplan.getjubileetv.com/).

## Through the JubileeTV App

1. Open the Account Menu from the **three dots (⋯) **in the top right corner of the App.
2. Select **Membership & Service Plan**.
3. Select **Manage Service Plan**. Note that in some cases you'll be asked to enter your email address after this step to confirm your identity.

## Changing Your Billing Cycle 

Changes to your billing cycle can be made from Service Plan Management portal at [ServicePlan.GetJubileeTV.com](https://serviceplan.getjubileetv.com/).

# Limited Functionality

In certain cases—such as when billing information is not updated after a failed Service Plan payment—the JubileeTV system will switch to Limited Functionality Mode. While in Limited Functionality Mode:

- The below features will NOT work on the **JubileeTV Console**:
  - Video Calling
  - Receiving Messages, Photos, Videos, or Reminders
- The below features will NOT work in the **JubileeTV App**:
  - Telescope
  - Drop In
  - Messaging
  - Video Calling
  - Activity Feed
  - Stay In Touch
  - Photos and Videos
  - Reminders
  - Memories (Family Stories & Moments)
  - Voice Insights

# Cancelling Your Service Plan

Please see [Cancellation and Return Policy](docId\:XJdWZF8VrbcgF1zXNZ8eP).

# What Happens When Your Membership is Deleted

When your Membership is deleted, the following actions are **permanent** and **cannot be undone**:

- All user data will be deleted
- Photos, videos, and messages will be deleted
- Activity Feed history will be deleted
- JubileeTV Vision data will be deleted
- All associated contact accounts (Primary Admin, Contact Admins, and Contacts) will be deleted
- The JubileeTV Console will no longer be linked to the TV End User or Primary Admin

# U.S. Sales Tax on Your Membership 

If applicable, U.S. sales tax is calculated and charged based on the billing zip code for your Membership. Below is a list of states where tax is required and the applicable tax rate. 

| **State**      | **Maximum Rate** |
| -------------- | ---------------- |
| Alabama        | 10%              |
| Arizona        | 8.60%            |
| Colorado       | 5.15%            |
| Connecticut    | 6.35%            |
| Hawaii         | 4.50%            |
| Illinois       | 11%              |
| Iowa           | 7%               |
| Kentucky       | 6%               |
| Louisiana      | 10%              |
| Maryland       | 6%               |
| Massachusetts  | 6.25%            |
| New Mexico     | 8.19%            |
| New York       | 8.88%            |
| Pennsylvania   | 8%               |
| Rhode Island   | 7%               |
| South Carolina | 8%               |
| South Dakota   | 6.20%            |
| Tennessee      | 9.75%            |
| Texas          | 8.25%            |
| Utah           | 7.75%            |
| Vermont        | 6%               |
| Washington     | 10.35%           |
| West Virginia  | 6%               |