---
title: Factory Resetting the Console
slug: factory-resetting-the-console
createdAt: 2026-03-10T22:33:43.347Z
---

# Overview

:::hint{type="danger"}
**Stop: Did you mean Restart?** If your console is frozen or you are troubleshooting a temporary issue, **do not** use the factory reset pinhole. Instead, simply unplug the power cable from the back of the console, wait 10 seconds, and plug it back in to safely restart the device. You can also restart the console remotely through Telescope. See [Adjusting Console Settings](docId\:y84EnNAuYTP-DzT1B9SZp) for instructions.
:::

If you own your JubileeTV Console (rather than renting it), you must cancel your Membership and perform a factory reset before **gifting or selling** the device. This process wipes all personal data and returns the hardware to its original "out-of-the-box" state, allowing it to be activated under a new Membership.

There are two ways to perform a factory reset: through the **Settings** menu or **manually** using the factory reset button on the device.

# Method 1: Factory Reset via Settings

This method is available if the Console is currently configured.

## 1. Access Settings

There are 2 ways to access the Settings menu using the JubileeTV remote:

- Press the **GUIDE** button **three times rapidly** and then press the **blue J button once**.
- Press and hold the Voice button on the remote and say "settings" when prompted (this method requires the Console be connected to the internet).

Note: You can also **access Console Settings via Telescope** by starting a Telescope session, selecting the **Actions tab** and tapping **Settings** under **JubileeTV Destinations**.

## 2. Perform the Factory Reset

- Navigate to and select **Factory Reset**.
- Confirm your selection when prompted.

# Method 2: Manual Factory Reset

The manual factory reset can be performed at any time, regardless of your Membership status or whether the Console is connected to the internet.

1. **Plug In the Console: **Make sure the Console is plugged into power.
2. **Locate the Factory Reset Button:** Turn the Console over. On the underside, look for two symbols:
   - **Symbol 1:** Two circular arrows
   - **Symbol 2:** A triangle
3. **Identify the Pinhole: **The factory reset pinhole is located directly between these two icons.

![](https://api.archbee.com/api/optimize/nvYzB8CbLv7hNbU6YC8mR/TCg8A4xN-wxrnxYfMtZLm-20260312-205539.png)

4. **Trigger the Factory Reset:** Insert a paper clip or a similar thin tool into the pinhole.
5. **Hold for 5+ Seconds:** You will feel a slight "click" when the button is engaged. Hold the button down for **at least 5 seconds**.
6. **Confirmation: **Once the Console has been factory reset, the LEDs will light up as follows:
   - **1st LED:** Solid green
   - **2nd LED:** Blinking red (if the Console is connected to the Internet via Ethernet, it will instead show solid green).
   - **3rd LED:** Blinking red
   - **4th LED:** Blinking red

# What happens when I factory reset the Console?

The results of a factory reset depend on the status of your JubileeTV Membership.

## If your Membership is Active

A factory reset reverts the hardware to its initial setup state, but your account remains linked.

- **If you purchased from [GetJubileeTV.com](https://getjubileetv.com/) (Rental):** Returns to its original "out of the box" state.
- **If you purchased from a 3rd party (owned):** Returns to the state it was in immediately after your initial activation.
- **In both cases:**
  - **Account Link:** Your Membership and the TV End User's information stay associated with the Console.
  - **Hardware Profiles:** All connected device profiles (source and output) are removed.
  - **Customizations:** Any manually adjusted settings will revert to default.

## If your Membership is Deleted

This applies if you have canceled your plan and deleted your account, or if it was terminated due to non-payment. The Console returns to a "pre-purchase" state:

- **If you purchased from GetJubileeTV.com (Rental):** 
  - **If the unreturned equipment fee was paid:** The Console is eligible for reuse. You can reactivate it by starting a new Service Plan at **[go.getjubileetv.com](https://go.getjubileetv.com/)**. 
  - **If the unreturned equipment fee was not paid:** The Console is locked and **cannot be reactivated**.
- **If you purchased from a 3rd party (owned):** The Console remains yours to use. It can be reactivated at any time by starting a new Service Plan at **[go.getjubileetv.com](https://go.getjubileetv.com/)**.