--- title: Console Activation Error Codes slug: console-activation-error-codes docTags: createdAt: 2026-06-05T18:14:23.085Z --- # Overview When your JubileeTV arrives in the mail, you'll need to visit [Go.GetJubileeTV.com](https://go.getjubileetv.com/) to activate your Console. If you encounter an error code during the activation process, find your code below to learn how to resolve it. Related article: [Installing the JubileeTV Console](docId\:Hj3bBfgfeYNArC2-yfXGI) :::ExpandableHeading ## E250 ### What it means This error occurs when you (the Primary Admin) try to mix a rented Console with a purchased Console on the same account. Specifically, you made your initial order directly from [GetJubileeTV.com](https://getjubileetv.com/) (which means you are renting your first Console), but you are now trying to activate an additional Console purchased outright from a third-party retailer (e.g., Amazon). Our system cannot process a rented and an owned Console under the same TV End User's home. ### How to fix it We know running into an error during activation is frustrating! If you would prefer not to troubleshoot this on your own, please [contact Support](https://getjubileetv.com/pages/customer-support) at any time and we will help you resolve the issue. If you prefer to fix it yourself, please note that the Console purchased from the third-party retailer cannot be added to this home. To resolve this, you must return that retail unit and order an additional rented Console directly through our system. 1. **Return the retail unit:** Return the newly purchased Console to the third-party retailer (subject to their specific return policy). 2. **Order the correct unit:** Log in to the Service Plan Management Portal at [ServicePlan.GetJubileeTV.com](https://serviceplan.getjubileetv.com/). 3. **Add to your plan:** Once logged in, follow the on-screen instructions to add JubileeTV to an additional room in your loved one's home. ### Setting up JubileeTV for a different TV End User? While this error is usually triggered when adding a Console to an *existing *home, it can also happen if you're trying to start a brand new JubileeTV Membership for a *different* TV End User. - **The fix:** Simply use a different email address when prompted during activation. A Primary Admin's email address can only be attached to one TV End User at a time. ::: :::ExpandableHeading ## E254 ### What it means This error occurs if your *first* Console is a rental (ordered directly from [GetJubileeTV.com](https://getjubileetv.com/)), and you try to activate an additional Console that was *also* ordered from the main website. Because your initial Console is a rental, any extra Consoles for that same home must be ordered directly through the Service Plan Management Portal so they link properly to your existing account. ### How to fix it We know running into an error during activation is frustrating! If you would prefer not to troubleshoot this on your own, please [contact Support](https://getjubileetv.com/pages/customer-support) at any time and we will help you resolve the issue. If you prefer to fix it yourself, please note that the Console ordered from the main website cannot be added to this home. You can easily order the correct unit through your portal right now, but you will still need to contact Support to return the extra Console currently in your possession. 1. **Access your portal:** Log in to the Service Plan Management Portal at [ServicePlan.GetJubileeTV.com](https://serviceplan.getjubileetv.com/). 2. **Order an additional room: **Once logged in, follow the instructions to add an additional room to your plan. 3. **Return the incorrect unit:** Please [contact Support](https://getjubileetv.com/pages/customer-support) to initiate a return for the additional Console you ordered directly from [GetJubileeTV.com](https://GetJubileeTV.com). ### Setting up JubileeTV for a different TV End User? While this error is usually triggered when adding a Console to an *existing* home, it can also happen if you are trying to start a brand new JubileeTV Membership for a *different *TV End User. - **The fix: **Please give our [Support team](https://getjubileetv.com/pages/customer-support) a call, and we will be happy to help you get this set up correctly. ::: :::ExpandableHeading ## E258 ### What it means This error occurs if your *first* Console was purchased outright from a third-party retailer (e.g., Amazon) or other source, and you are now trying to activate an additional Console that was ordered directly from our website ([GetJubileeTV.com](https://getjubileetv.com/)). This means you own your first Console outright, but are renting the additional Console. Because you own your first Console, our system cannot process a rented Console under the same account. ### How to fix it We know running into an error during activation is frustrating! If you would prefer not to troubleshoot this on your own, please [contact Support](https://getjubileetv.com/pages/customer-support) at any time and we will help you resolve the issue. If you prefer to fix it yourself, please note that the rented Console ordered from our main website cannot be added to this home. You can easily order the correct unit by adding an additional room through your portal (which will direct you to a third-party retailer), but you will still need to [contact Support](https://getjubileetv.com/pages/customer-support) to return the extra rented Console currently in your possession. 1. **Access your portal:** Log in to the Service Plan Management Portal at [ServicePlan.GetJubileeTV.com](https://serviceplan.getjubileetv.com/). 2. **Order an additional room: **Follow the on-screen instructions to add an additional room to your plan. During this process, you will be provided a link to purchase your new Console outright from a third-party retailer. 3. **Return the incorrect unit:** Please [contact Support](https://getjubileetv.com/pages/customer-support) to initiate a return for the additional Console you ordered directly from [GetJubileeTV.com](https://GetJubileeTV.com). ### Setting up JubileeTV for a different TV End User? While this error is usually triggered when adding a Console to an *existing* home, it can also happen if you are trying to start a brand new JubileeTV Membership for a *different *TV End User. - **The fix: **Please give our [Support team](https://getjubileetv.com/pages/customer-support) a call, and we will be happy to help you get this set up correctly. :::