--- title: Cancellation and Return Policy slug: cancellation-and-return-policy docTags: createdAt: 2026-02-18T21:14:25.000Z --- # Overview Cancellation outcomes depend on how you acquired your JubileeTV Console. Please select your purchase scenario below to view the specific hardware and service terms that apply to you. :::ExpandableHeading # I purchased from GetJubileeTV.com You ordered JubileeTV through our website **[getjubileetv.com](https://getjubileetv.com/)** and you did not pay $199 up front to purchase the Console. This means you are **renting the hardware**. ## How do I cancel? Only the **Primary Admin** has access to managing and canceling the JubileeTV Service Plan. To cancel, follow the steps below. For assistance, [contact Support](https://getjubileetv.com/pages/customer-support). 1. Log in to [serviceplan.getjubileetv.com](https://serviceplan.getjubileetv.com/). 2. Select **Manage Service Plan**. 3. Follow the instructions to cancel. ## What happens when I cancel? - You can cancel anytime. There are no cancellation penalties. - Cancellations are **effective immediately and cannot be reversed**. If you would like to keep using JubileeTV through the end of your current period, please wait until the end of your billing cycle to cancel. - The system goes into [limited functionality](https://docs.getjubileetv.com/membership-and-service-plan#limited-functionality). - Monthly and annual plans are not refunded for unused time. - The All-In plan is not refundable or transferable. - You have **30 days from your cancellation date** to return the Console. - We’ll email you a prepaid shipping label and return instructions. Hardware must be returned in working condition. - Your Membership will be deleted once we receive the Console. - If the Console is not returned within 30 days or is returned in non-working condition, a **$199 charge** will be applied and your Membership will be deleted. ## What if I'm within the 60-day risk-free window? If you're not satisfied with JubileeTV for any reason, you can cancel within 60 days for a complete refund. ### What's included? - Full refund of all Membership fees paid. - Free return shipping for hardware. - No questions asked. ### How do I receive my full refund? 1. Cancel **within 60 days** of purchase. 2. We’ll email you a prepaid shipping label and return instructions—return all hardware within 30 days of cancellation. Hardware must be returned in working condition. 3. A full refund will be processed within 5-10 business days of hardware receipt. Refunds are issued to the original payment method. After 60 Days, standard cancellation terms apply. ## How do I cancel if I never set up JubileeTV? To cancel How your Service Plan prior to physically setting up the JubileeTV Console and completing app onboarding, follow these steps. ### If you purchased JubileeTV after May 6, 2026 1. Go to [ServicePlan.GetJubileeTV.com.](https://serviceplan.getjubileetv.com) 2. Sign in with the email used to make your JubileeTV purchase. 3. Select **Cancel Membership**. You'll be sent a return shipping label and instructiosn via email. ### If you purchased JubileeTV before May 7, 2026 Please [contact Support](https://getjubileetv.com/pages/customer-support) ## Hardware Return Requirements ### Returns must include: - JubileeTV Console - Voice remote control - Power cables and accessories - Original packaging not required, but having the box makes packing everything up easier! ### Hardware condition: - Must be in working condition - Normal wear acceptable - Damaged or non-functional hardware may result in partial refund ### Unreturned hardware charges: - $199 fee charged to payment method on file - Fee applied 30 days after cancellation if hardware not received ## Questions? Contact [customer Support](https://getjubileetv.com/pages/customer-support) for assistance with cancellations, returns, or policy questions. Complete terms available in our [terms of use](https://getjubileetv.com/pages/terms-of-use). ::: :::ExpandableHeading # I purchased from a 3rd party (e.g., Amazon) This means you ordered JubileeTV through Amazon or another 3rd party. You paid $199 up front to purchase the hardware outright—**you own your JubileeTV Console**. ## How do I cancel? Only the **Primary Admin** has access to managing and canceling the JubileeTV Service Plan. To cancel, follow the steps below. For assistance, [contact Support](https://getjubileetv.com/pages/customer-support). 1. Log in to [serviceplan.getjubileetv.com](https://serviceplan.getjubileetv.com/). 2. Select **Manage Service Plan**. 3. Follow the instructions to cancel. ## What happens when I cancel? Cancellation terms depend on your Service Plan activation date. To find yours, search your email inbox for "Confirmation: Your JubileeTV Service Plan is Now Activated!" from noreply\@billing.getjubileetv.com. ### If you activated your Service Plan before April 20, 2026 - You can cancel anytime. There are no cancellation penalties. - If you are on **Monthly** or **Annual** Billing: - Your Service Plan stays active until the end of your current billing cycle. *Example: If you’re billed monthly on the 5th and cancel on the 10th, your Membership remains active until the 5th of the next month.* - You can reactivate your Service Plan up until the end of your current billing cycle. - If you do not reactivate your Service Plan by the end of your current billing cycle, your account is permanently deleted. - After cancelling, you can **delete your Membership immediately** if you so choose. - If you are on the **All-In **Membership: - The Service Plan cannot be canceled. - You may only choose to your **delete Membership**. ### If you activated your Service Plan after April 19, 2026 - You can cancel anytime. There are no cancellation penalties. - Cancellations are **effective immediately and cannot be reversed**. If you would like to keep using JubileeTV through the end of your current period, please wait until the end of your billing cycle to cancel. - Your JubileeTV **Membership is deleted immediately** upon cancellation. ## After you delete your Membership - The Console can be re-activated at any time by starting a new Service Plan. (There is no need to repurchase the hardware). ## Returning your Console (optional) - If you wish to return the Console, contact JubileeTV Support to start the return process. - If you return the Console, you must cancel or delete your Service Plan. ## What if I'm within the 30-day risk-free window? If you're not satisfied with JubileeTV for any reason, you can cancel within 30 days of Service Plan activation for a complete refund of Membership fees paid. ### What's included? - Full refund of all Membership fees paid. - No questions asked. ### How do I receive my full refund? - Cancel within **30 days of Service Plan activation**. - A full refund will be processed within 5-10 business days of cancellation. - Hardware Note: The $199 hardware purchase is non-refundable through JubileeTV. You may contact the third-party vendor where you purchased the hardware for infomration regarding their return policy. ## Questions? Contact [customer Support](https://getjubileetv.com/pages/customer-support) for assistance with cancellations, returns, or policy questions. Complete terms available in our [terms of use](https://getjubileetv.com/pages/terms-of-use). :::